Job Description
| Reference | 879479CF |
| Job Title | Team Leader (Part-time) |
| Date Added | 29/05/2012 |
| Date Closing | 21/06/2012 |
| Type | Permanent - Part-Time |
| Location | Belfast |
| Salary (£) | Negotiable |
| Description | |
| • Hands-on experience of working in a contact centre environment is desirable, but experience of dealing with customers in other demanding environments (e.g. retail. leisure, etc) would also be applicable. • Experience of managing a team of people who undertake customer service, account management and sales through service/real-time marketing activities in a demanding environment is necessary. • Excellent telephone manner and / or experience of dealing with customers face to face. • PC literate and good typing skills. • Good listening and verbal communication skills. • Knowledge of the telecommunications industry would be a beneficial. • Analytical, simplifies complex and ambiguous matters; thinks laterally and creatively; displays sound judgement and resolves problems. • Able to analyse, interpret and communicate complex problems in numeric data. • Experience of dealing with conflict with subordinates, peers and line managers. • Projects confidence that people and performance issues will be dealt with promptly and efficient • Passionate about delivering exceptional customer service. • Results driven and commercially aware. • Excellent verbal communication skills; good listener who is able to understand customer needs. • Conscientious and reliable individual who is self motivated. • Friendly personality that will lead by example; shows confidence and pride in delivering excellent service. • Open and trustworthy. • Enthusiastic with positive attitude to work; unafraid to challenge the status quo but risk aware; willing to add extra value to the service provided. • Keen for self-development and personal growth; inspirational. • Can do attitude Work: Evenings and weekends ** We are acting on behalf of our Client as an Employment Agency ** |
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| Next Step: If you are interested in this job please email us with an up to date CV to Colleen or contact Lynn Recruitment for a completely confidential discussion on 028 9023 4324 |
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