Job Description

Reference 878714-IH

Job Title Customer Service Administrator

Date Added 31/05/2010

Date Closing 02/07/2010

Type Permanent - Full-Time

Location Belfast

Salary (Ł) 10000 - 20000

Description

To impact the success of the Company through supporting the Sales Department in order to achieve and exceed sales objectives and to ensure total customer satisfaction at every stage of the sales process.

Principle Duties and Responsibilities
Fluent German Speaker
Will have responsibilities to ensure the following, (although a comprehensive list is detailed below it is not exhaustive):
Administration
Process customer enquiries accurately and respond to Customer/ Agent within a reasonable time frame.
Check enquiries from agents and customers and indicate availability of goods, quoting prices and sampling where necessary
Receive orders, liaising with Sales Managers, Operations, Agent /Customer, Credit Control Department as and when necessary.
Deal with customer complaints and queries as required as required.
Assist credit control where possible, by generating credits.

General Administration
Keep all files and records up to date.Maintain all customer profiles on computer
Provide information and reports when required
Record all customer complaints and ensure that response is made quickly to customer’s satisfaction
Keep Customer services Manager advised of all serious complaints and problems

General Duties
Provide administrative support and assistance to Sales Managers
Attend meetings as required.Any other duties that may be required by Customer Services Manager
Excellent communication skills
Able to work under pressure
Able to demonstrate good time management skills
Outgoing friendly personality with excellent telephone rapport
Able to work as part of a team
Able to work on own initiative
Highly self motivated
Able to demonstrate a keen desire to succeed

Benefits

Paid Holidays

Next Step:
If you are interested in this job please email us with an up to date CV to Imelda
or contact Lynn Recruitment for a completely confidential discussion on 028 9023 4324

Email this job to a friend

Reference	878714-IH
Job Title	Customer Service Administrator
Date Added	31/05/2010
Date Closing	02/07/2010
Type	Permanent - Full-Time
Location	Belfast
Salary (Ł)	10000 - 20000
Description
To impact the success of the Company through supporting the Sales Department in order to achieve and exceed sales objectives and to ensure total customer satisfaction at every stage of the sales process. Principle Duties and Responsibilities Fluent German Speaker Will have responsibilities to ensure the following, (although a comprehensive list is detailed below it is not exhaustive): Administration Process customer enquiries accurately and respond to Customer/ Agent within a reasonable time frame. Check enquiries from agents and customers and indicate availability of goods, quoting prices and sampling where necessary Receive orders, liaising with Sales Managers, Operations, Agent /Customer, Credit Control Department as and when necessary. Deal with customer complaints and queries as required as required. Assist credit control where possible, by generating credits. General Administration Keep all files and records up to date.Maintain all customer profiles on computer Provide information and reports when required Record all customer complaints and ensure that response is made quickly to customer’s satisfaction Keep Customer services Manager advised of all serious complaints and problems General Duties Provide administrative support and assistance to Sales Managers Attend meetings as required.Any other duties that may be required by Customer Services Manager Excellent communication skills Able to work under pressure Able to demonstrate good time management skills Outgoing friendly personality with excellent telephone rapport Able to work as part of a team Able to work on own initiative Highly self motivated Able to demonstrate a keen desire to succeed
Benefits
Paid Holidays
Next Step: If you are interested in this job please email us with an up to date CV to Imelda or contact Lynn Recruitment for a completely confidential discussion on 028 9023 4324
Email this job to a friend